Spa-boards Testimonials

Testimonials We receive feedback from our customers and with their approval we display these comments. 2010

"Thanks for the pics, just installed board yesterday and works great, I will be sure to pass your name on to anyone I know who needs a board repaired. Thanks again" M.D. Rochester, NY - (Gecko - S Class)

"I received my board a couple of weeks ago but could not install it until last Saturday. Everything is working well and the water is up to temperature. Just wanted to thank you for saving me the $1200 (plus installation) for a new spa pack that my spa repairman suggested for my 7 year old LA Spa. Thanks again" J.B. Camas, WA - (Gecko - LA Spa)

"It has finally warmed up here in Rochester, NY enough so I don't have to worry about freezing temps. I got the board back in the controller and filled the spa, and am pleased to tell you it is working great! I sure missed it this winter. Thanks for the great repair job! I will be sure to refer anyone I hear of with a controller problem. Best regards, L.O. Henrietta NY - (Gecko - Hydro-Spa Neptune)

"Hello, Brandon here and you just repaired my Balboa board, I got it back today and just finished installing it. I updated my account with the status but wanted to say thanks…for everything. I have been impressed with everything from your initial communication and promptness, direction, online status checking, quote for repairs very reasonable, quick turnaround…and it works! This route saved me some serious money, thanks again! " B.J. Gahanna OH - (Balboa - Master Spas)

2009

"Well, I finally got the temp sensor delivered and installed. Had to buy it from local supplier (who then ordered it on US supplier) as I couldn't find one in US that would ship to Australia. Well the good news is that after installing the temp sensor it's all back up and running like it should. Have to fix a leak now but should be a minor issue. I would like to thank you for your assistance in helping me identify and fix my spa problem. I would certainly recommend to anyone that has a problem with their spa to contact your company to seek assistance. Again many thanks, regards" G.H. Sydney, Australia - (Sundance - Marin)

"Your repair service is great and I have passed along your info to a spa electrician here in Minnesota to refer other new hot tub owners to if they have board problems. My husband is a computer engineer and has worked on mother boards, so he knew when the repair guy suggested buying a new board that we should first send it to someone that could try to fix it first. After trying radio shack and not being able to find anyone that knew about fuses or relays, etc. like they did back in the good old days, we found your company online. Even though our board was beyond repair, you still saved us $200 with the rebuilt board! We received it last night and in about 10 min everything was up and running again! Not a bad start-up cost for a free hot tub ;0) " J.B. New Market, MN - (Balboa - Jacuzzi)

"You folks are a class act! Not only did you repair the damage that I inflicted on my board while attempting to do it myself, but you installed a heavier duty heat relay as a preventive maintenance measure. I installed the board in a few minutes and the spa came up running and continues to function great. When I contacted my spa seller for repair service, they told me that the only way to fix my spa (@home, Dream) was to replace the entire spa pack at a total cost of $1,000. Knowing full well that I could do better than that, I searched the internet for schematics on my circuit board, only to find that the manufacturer (Gecko) does not share any information. I attempted to reverse engineer the board and found a bad relay, which I replaced, but in the process of testing all relays, I blew out a relay driver. That's when I got back on the internet and found your website. After coming to my senses, I contacted you folks and sent the board in for repair. The rest is history. Your website with the interaction from the customer (i.e. log in to see the progress) is something that many other web sites should have. I ran large customer service organizations before I retired and your company could teach them lessons on how to "do it right". Congratulations on a job well done and for continuing to provide a very valuable service to spa owners. My only regret is that I didn't find your website sooner." J.H. Saddlebrooke, AZ - (Gecko - Dimension One)

"The Balboa Circuit board was received 07/23/09 in good order. I re-installed the board, top-side, and peripherals. Your repair of the unit works as expected. I consider myself fortunate to have found your site, the ease of use, the quick repair turn-around and the excellent service. Rarely, in this day and time do you find the customer service, honest approach and the ability to communicate with the person perfoming the repair. The testimonials presented on your www.spa-boards.com website speak volumes. Again, if the opportunity presents itself, I have found a Spa repair service that I highly recommend. Thanks Again, P.A. Kennesaw, GA - (Balboa - MAAX California Cooperage)

"I just wanted to say thanks. Nice job. It works great. I would be pleased to share my experience with your service if you choose. Jim at Spa-Boards demonstrated to me that the lost art of Outstanding, Personal, and Professional Customer Service is still alive and well." G.K. Azusa, CA - (Sundance - Supra)

"Thanks again for all your help. The board came back, and it was installed in about 30 minutes. The gfci breaker was turned on, and it stayed on. We topped the water off, put the filter cover back on, turned the pump on, set the temperature at 100 degrees, and 5 hours later we were relaxing in the hot tub. As odd as it seems, the worn heater relay must have been causing the problem. Without your expertise, we would have never figured that one out. You will definitely be kept at the top of the list of people to contact regarding circuit board issues, should the need arise in the future. Also, your customer service is outstanding, which is basically unheard of in this day and age. It's nice to be able to contact a real person, and not just an automated service. You've made this repair quick and painless for us." A.R. East Jordan, MI - (Gecko - SSPA)

"There are not enough positive adjectives in the English language to describe the service provided by those at Spa-Boards.com. Through my wife's family I am associated with the pool and spa experts in Southwestern Ohio - no joke, even Watson's come to them for obscure parts and advice. When my hot tub went out, I received advice from them all, ranging from replacing the control panel (starting around $400) to replacing the entire spa pack (around $800). Needless to say when I decided to shirk their advice and send my hot tub board to Spa-Boards.com I was ridiculed for "wasting my money," according to them. Well, needless to say I have had the last laugh.

The experience has been exceptional. The process of the actual work was quickly preformed, the electronic work on the board is impeccable, and it was returned promptly. The communication throughout the entire process was outstanding as well. For me personally, all that was not surprising though. What has been surprising, is the unbelievable service after the initial work was completed to help get the hot tub running. The hot tub still did not run correctly after putting in the rebuilt board. Jim worked, offering suggestions to fix the hot tub, which had nothing to do with the board that was fixed properly. We had additional problems, created by previous owners, but without all of Jim's help and advice, I would be saving up at least the $400 for a control panel I didn't need.

Even with all my annoying questions, every single email was answered within 24 hours. In a time when good customer service has become a thing of the past, Spa-Boards.com exemplifies how excellent customer service should be. I am going to print out a copy of Spa-Boards.com home page and take it to the pool store where my mother-in-law works, and hopefully they will refer all their customers with hot tub issues. I thank you again for the wonderful experience and excellent service, you will be highly recommended by me." S.C. Hamilton, OH - (Balboa - Jacuzzi H136)

"After dealing with Spa-Boards, I have renewed faith that outstanding customer service still does exists. Not only was my circuit board repaired at a very reasonable cost and returned to me within 7days after I mailed it to Spa-Boards, but Spa-Boards provided me with additional assistance, to get my spa up and running, that was unrelated to my circuit board problem. It is a pleasure doing business with a company like this and will tell all my friends who have a spa about Spa-Boards. Keep up the good work as you are a rarity in today's business world." D.G. San Ramon, CA - (Sundance - Sentry 605)

"After about 6 years of happy use, I recently discovered that our spa was not heating properly. What a bummer! A service call from my local spa dealer was going to cost me $85, plus parts and labor. For barely more than the cost of a service call, Spa-Boards got me back into hot water (literally). Repairs and shipping were very timely. The board is now reinstalled and has been working great for weeks. Thank you so much. I am not sure how much money you saved me, but it was hundreds of dollars for sure!" J.B. Medford, OR - (Gecko - Dynasty SSPA)

"My board arrived in this morning’s mail. It looked great and I installed it after lunch. It was a 15 min. job. After I filled it, I turned it on. And I am glad to report it is running like a Swiss watch!! (Do they still make Swiss watches?). Thank you for your great service, and turn around time. All the best to you and yours." T.J. Sterling Heights, MI - (Gecko - Coast Spas)

"Thank you for the quick turnaround. I appreciate the pictures as well. You all do excellent work and excellent customer service at a great price! I really do appreciate it. If I hear anyone that could use your services I will definitely send them your way. In the event that I do need further work done on my board, you will be seeing it again. C.N. Jeffersonville, IN - (Vita Spas L200)

"Plugged the board in and was thrilled to watch the thermometer climb! Cheers to a job well done!" A.K. Hilliard, OH - (Gecko - SSPA)

"Just wanted to let you know how satisfied I was with your service and price, WOW! On a scale of one to ten your company rates an eleven. The spa repair people told me if they could even find a circuit board it would be very expensive there advice was to buy a new spa. I found your web page while looking for a new board, how could I go wrong an estimate up front a guarantee and no charge if it can’t be fixed unheard of in this age of throw it away and replace it with a new one. I’m telling all my friends with spa’s how pleased I am. Feel free to use this e-mail to let people know what a great service you provide." R.K. Las Vegas, NV - (Vita Spas - L200PWR)

"Just wanted to write a quick note of thanks. My spa heat went out last weekend and I was really concerned since I live in Colorado and was afraid of it freezing. I did a little trouble shooting and determined that it was the board and not the heating element, just my luck. I called the local spa dealer on Monday morning and they quoted $800 for a new board. My next step was to search the internet but I found out that my spa uses a proprietary Balboa board and that it is only available through dealers, no wonder they priced it so high. Luckily, I came across your site and after determining that you could turn the board around quickly, I over-nighted my board to you. Happily, I received the repaired board back a couple of days later and it worked great. I even got it installed early enough to hot tub that night. Your prices were quite reasonable and your service was great!" T.Y. Fort Collins, CO - (Balboa - Master Spas)

"I just wanted to let you know that the board is working perfect and we were very pleased with your work. Thank you for being so prompt and informative throughout the repair. If anything happens in the future we will contact you for repairs! I have already told several of our friends with spas about you so hopefully we can send you some business in the future. Thanks again!" N.V. Borger, TX - (Sundance - Sentry 650)

2008 "All is working well. Kicking the controller only made sense to me...I'm a mechanical engineer, so when something doesn't work, I want to see broken parts and a puddle of oil. Try as I may, electronics frustrate me because they look the same, working or not. I can't thank you enough for your help & advice, your very prompt replies, patience, and finally your expert repair. Your repair of my spa controller board saved me probably $400 (the local spa tech quoted me $488 to replace my 'burned out' controller) " R.P. Euless, TX - (Gecko - Artesian Spa)

"Just wanted to send a note to let you know that my spa pak is working great! I still can’t believe that you repaired my pak for $140.00 shipped, when the dealer I bought it from wanted $400.00. And it only took six days! My wife and I use our tub every day and we thank our lucky stars that we stumbled upon you on the internet. You can rest assured that if I hear of anyone having problems with their spa pak, I will send them your way immediately. Your service and professionalism is first class. Thanks again." J.F. Somersworth, NH - (Hydro-Quip - EasyPak)

"Received and installed the board and top side, it works swimmingly! You certainly are a master at your craft. I would recommend you and your services to anyone that needs it. Working with you was certainly like doing business the right way honest service and true reliability, you went above and beyond. Thank You" D.S. Ririe, ID - (Sundance - 800)

"Hello - I just wanted to send an e-mail that I thought the work you did on my board was great. I appreciated the professionalism with which you handled my repair and I appreciated the value that your service added. I have waited this long because I was "burning in the board" since the repair and it has worked flawlessly. Thanks again!!"   R.M.   Monument, CO - (Sundance - 850)

"Hi, we just wanted thank you one more time for the excellent service you gave us and the extremely fast turnaround you gave repairing the board. To have it shipped to you and returned to us in perfect working order within 6 days was great! When you find a place online to do business with, you're always a little skeptical about using them, but it was the best thing we ever did. It was so affordable to get the hot tub up and running with your help and your extra help on the phone (quite a few times) was wonderful as well. Thanks again and if we know of someone who can use your service, we will certainly recommend you.   M & J.  Ridgefield, NJ - (Balboa - Jacuzzi R576)

"the spa pack arrived today at work, today. got home and got it installed and filled, then turned it on!!! how great!!! i really appreciate the time you took to answer the emails and to so quickly repair the board!!!! you are great!!! if i can leave any kind of feedback or recommendations i would be very happy too!!! thanks so much!!!!!!!!!! i will be recommneding u to anyone i know who has this type of issue!!!! what a great service you provide!!!!!!!!!!"   D.J.  Byesville, OH - (Gecko SSPA - Great Lakes)

"Greetings. My name is Klaus J. Just recently I send a spa board to be repaired. Mr. Jim T. was assigned to this project. I just like to let him know and thank him for a job well done and will recommend his services to anyone that are in need of board repairs."   K.J.J.   Carson, CA - (Gecko SSPA)

"I had bought my spa one year and 20 days before a mishap occurred. I was cleaning my hot tub and placed the cover (sideways) on the inlet power cord to my hot tub. This jostled the connections and the cord was moved slightly enough. Slightly enough, so that when I tried to operational check my tub after water replacement the internal power connection arched and fried my connectors... I spent approximately two weeks fighting with the sales personnel at the point of purchase.. I found this website Spa-boards.com. I emailed to see if it was an active site and left my phone number hoping someone would call me back, my experience has been that no-one wants to call anyone anymore with websites so I didn't hold my breath. Well, 45 min later I get a call from Jim... He said something could be done...I sent it in. Still I have to admit I was a little skeptical... it took 3 days for him to receive the board. The email said my board was fixed and was on its way back to me after I made payment... Three days later my board came back, wrapped way better than I had sent it....it cost me 1/4 of what it would cost me at the lowest quote I received for a new board. I had put the board back in myself. In one hours time I was in my hot tub. So the short is this company will perform at a level to meet your expectations. Just email this guy see if he can help you. The manufacture and point of sale people will just try and sell you a board"   M.C  Mountain Home, ID - (Gecko SSPA)

"It's rare that I will take the time to write someone unless it's to order something or request info. This is that rare occasion!! The ease, quick reply, thoroughness and quick return of the board we sent you for repair was impressive to say the least. The pictures were an added testament to your integrity. I will be recommending your company to anyone with this type of problem that I come in contact with. The board is in, the spa working and it's time to get wet . Thanks also go to Jack at Lake Forest Pools & Spas for directing us to you. Thanks again, got to get wet!!"   J.M  Lake Forrest, CA - (Gecko MSPA)

"Sent my Gecko board to Spa-Boards for repair and had the board back and installed in a matter of 10 days. The service was top notch and I was kept appraised of every step of the repair. Aside from costing a fraction of what a new board would cost , the customer service was exceptional."   Ron  Sioux Falls, SD - (Gecko SSPA - Artesian)

"Regarding the capability and service offered by Jim and Spa-Boards.com, I couldn't be more pleased. My local pool & spa place quoted me $600 to replace my faulty "controller unit" that had gone bad after 6 years of good use. When I found Jim's site online, I thought his estimates were too good to be true. Well, it's not. He was able to repair my spa's circuit board for $100.00, and it is now working perfectly. I also appreciated his 6-month warranty on repairs. You can't go wrong here. Communication was top-notch, there wasn't a day that I didn't hear from him what was happening, and what to expect. I would recommend his service to anyone who has a broken tub in their house."   B.S.   Williamston, MI - (Gecko SSPA)

"I got the board on Friday, in good condition and well packed. I installed it Friday night. Checked the functions over the weekend and all is working well. I want to thank you for all of your help. I am very satisfied with your services."   D.M.   Ambridge, PA - (Gecko SSPA)

2007 "You did a wonderful job on rebuilding my Sundance spa control board. The spa works beautifully, and I look forward to many more years of reliable service thanks to your work. Your timely repair and return and your friendliness in answering my questions made my experience a pleasant one. I will recommend you to anyone who wants to repair their circuit board versus buying a new one for more than 3 times the price."   S.D.   Louisville, KY - (Sundance / Balboa 600)

"The board works great! Your service was very business like, prompt, at the estimated cost, all I would hope for. Thanks again."   R.M.  Ypsilanti, MI - (Sundance 850LCD)

"I was happy to try your services for the service tech that came to my house. He found your site and suggested I give you a try. The repairs solved the problem and the cost was far more reasonable than buying a new mother board. I gave your card to Todd at Pacific Pools and he will be referring you to other clients. Thank You!!"   D. F.  Columbus, Ohio - (Gecko SSPA - Coast Spas)

"I would like to say the board you repaired is working great. I was a little nervous sending my mother board to an internet company across the country but you did a great job. I would highly recommend your service. I was impressed by the turn around time and the quality of the repair and would use you again with out hesitation. Thanks again,"   P.T.  Warminster, PA - (Balboa - Coleman 704)

"We used it last night it was at 94* Auhhhh it felt so Goooood.we have been having some pretty cool weather here 30s at night.I just checked the tub it is 99* We have it in the new house That we are building, there is No heat yet. Well I want to thank you for all your help!!!!! We couldn't have afforded to have it repaired if we had to have someone come here."   S.T.  Dagget, MI - (Sundance 850LCD)